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FREQUENTLY ASKED QUESTIONS (FAQ)

CONTACT US

Where can I contact you?

Our customer support team remains available 24/7 during our closing period. Simply send us an email at info@eleanor-london.com or leave us a message via our Contact page, and we will get back to you within 24 hours.

Are returns still accepted?

Yes, you can return your order within 30 days of delivery, provided the items are unworn and in their original packaging. As we are preparing to close our doors for good, we kindly ask you to contact our customer support team before sending any return, so we can guide you through the process.

Will you restock after the sale?

No, this is our final clearance. After 37 years of passion and dedication, Eleanor is closing her boutique for good in 2026. Once the stock is gone, each piece will be gone forever — never to return.

Can I still track my order?

Of course. As soon as your order is dispatched, you will receive a confirmation email with your tracking number and a tracking link so you can follow your parcel every step of the way. Please also check your spam folder just in case. You can also check your tracking at any time by entering your order number and email address on our Track Your Order page.

FREE DELIVERY

FREE DELIVERY

Enjoy free delivery with Royal Mail on all orders across the UK, with real-time tracking included.

CUSTOMER SUPPORT

A question, a return or a doubt? Our team is here to help you quickly and personally. Contact us at: info@eleanor-london.com

30-DAY MONEY BACK GUARANTEE

At Eleanor London, you shop with complete peace of mind thanks to our 30-day refund guarantee.

SECURE PAYMENT

Pay safely and securely by credit card, Apple Pay, Shop Pay and much more.